Contact Us & Support

Updating to the latest version of the software will fix most issues. To do this, please QUIT the current version and click 'Sign In' on top of our website to access the latest computer software and mobile device apps.

• If you are experiencing any issues on TV/video web sites playing content through the GoTrusted session, please contact support using the form below for possible troubleshooting steps.

• iPhone & iPad iOS 10- PPTP is now removed from these mobile devices. Please Sign In to access links to the new GoTrusted mobile device apps for Android and iPhone/iPad.

Please see our Frequently Asked Questions below to see if your issue is already addressed. If not, you can use the form at the bottom of this page to Contact Us.

Frequenty Asked Questions

For Mac/Windows: Please click 'Disconnect' if already connected, click the GoTrusted menu and select Settings - there is a Region dropdown there. Change that and Save. Reconnect. The closest region to your location will usually give the fastest service. Please check your GoTrusted client message status area, if it says that you connected in 'Compatibility Mode for your last connection', disconnect and try reconnecting. Make sure that 'Standard Mode' is selected as well on the GoTrusted Settings Menu > Advanced section. Compatibility mode is sometimes used by the software under certain local network conditions - and may be required to connect where you are. Also, your local country's or ISP's route to our secure server may be slower at certain times of day.

For iPhone/Android: Disconnect first. Then try choosing a different location to see if speed improves. If speed doesn't improve, it may be a slowdown at the local ISP. Try disconnecting to see if the Internet is slow in general. If not, you can request support using the form below. Please let us know your physical location and the location that you were connected to in the app.

You may install and use GoTrusted on as may computers as you like, the only limitation is one session connected at a time per account on a computer (and an additonal session on any mobile device). Just click on the 'Sign In' link at the top of our website to access the download page.

Yes, you can. To select the region you want to connect to just start your GoTrusted software/app and look for the location - it's in the menu on a computer or there's a 'location' button in the phone app.

You can reactivate your account at any time by logging in under ‘Sign In’ on the top of our website and selecting a reactivation option listed on your account page. If your login isn’t working or you’re not sure what email you had used previously you can contact us and we’ll be happy to help.

What you are seeing is not a charge, but just an authorization to see if the card is valid during sign-up. The authorization will fall off within a few days and does not result in a charge of 5 cents. The trial is completely free and you can cancel any time during the 7 days without any charges.

No. With the exception for general network performance monitoring, GoTrusted does not monitor individual session traffic.

Browsing to sites like www.whatismyip.com when disconnected will show your real IP address. After you connect your GoTrusted Secure Session, you'll see the IP address change when re-browsing to those sites. This is your Secure Session IP and indicates that traffic from your real IP address is being encrypted and hidden.

You can use the form below. Select 'Cancel Service' for the topic. Make sure to include your account Email Login, and enter the last four digits of the credit card (if not using PayPal) or company account code into the message area.

Just click on the 'Sign In' link on the top of our website. There's a 'Forgot Password' feature there.

Since your VPN service account information is tied to your Email Login created during registration, please use the form below to request a new Email Login for your account. Include the last four digits of the credit card or company account code used to open the account in your request.

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