Document Date: May, 1 2017
If you have questions or concerns regarding this statement, you should first contact firstname.lastname@example.org.
From time to time, GoTrusted may introduce new products and services. To the extent that these new products and services affect this policy, this policy will be updated. Please see item number 5 for more details.
1. What is GoTrusted and why is my information needed?
GoTrusted provides the registered user with secure access to the Internet from any location. GoTrusted makes the GoTrusted service available under a number of different subscription plans. GoTrusted requires the use of first and last names, a password, a valid email address as a login, a billing address and a valid credit card, paypal account, corporate payment code or invoicing agreement to process payment for service. Therefore, at a minimum, we require such necessary information during the registration process.
2. What information does GoTrusted gather/track and how is it used?
PERSONAL INFORMATION: Because of the nature of our product, we must collect personal information from users during the registration process, including first and last names, a valid credit card, paypal account, corporate payment code or invoicing agreement to process payment for service, an email address to be used as a login and a password. Your email address may be used to send you periodic newsletters from GoTrusted or third-party advertisers, but only upon your express consent. We use the information collected to deliver services, process payments, communicate with you about orders, products and services and to update our records and generally maintain your accounts with us. We do not share, sell, trade, or rent your personal information to third parties for unknown reasons.
Because of our commitment to present the best possible product to all our users, we track the category of services selected by our individual users as well as all information pertaining to user satisfaction. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records indefinitely.
PARTNERS: In some cases we provide services or sell product lines jointly with other businesses. For these co-branded offerings in which a third party is involved in your transactions, we will sometimes share or jointly collect customer information related to those transactions with that third party. We will notify you on the co-branded registration pages at the time you create your account who is collecting the information or receiving the information, and whose privacy statement governs the information through such a co-branded offering. If you are registered with GoTrusted through a partnership and you request to opt out, we will provide your email address to the partner so that we can process your request and discontinue sending you any future marketing communications or third-party promotional information.
SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session. The gathered information is used only to ensure the highest quality experience possible at GoTrusted.
SURVEYS: In addition to required subscriber information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research, presentation to advertisers and joint research projects with outside companies involved in product development. We use such information to better focus our product and personalize the scope of services offered to each individual user. GoTrusted may use the services of third parties to obtain and record customer feedback. When using these services, limited customer information may be provided such as email. At no time will these third parties further provide or use this information to other parties - your information will be used exclusively for feedback/survey purposes for GoTrusted.
OUR WEBSITE TRAFFIC PATTERNS: We also track aggregate traffic patterns throughout our web site. However, we do not correlate this information with personally identifiable data about individual users. We do track visits to our website from domain names, browser types and MIME type.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. For the best experience with GoTrusted's service, we recommend enabling cookies for gotrusted.com
3. With whom does GoTrusted share the information?
Occasionally we may send offers to selected groups of GoTrusted customers on behalf of other businesses. When we do this, we do not give the businesses your name and address. Except in the limited instances as stated above, we will never voluntarily share personally identifiable information with any third party without the user's express consent or unless compelled by applicable state and federal laws.
4. How can I review, correct and update my personal information?
If you wish to change your personal information, go to your My Account page where you can change your user name, email address and password and update your credit card information. You can also change your email subscription status to receive our newsletter, email marketing communications and third-party promotions administered by GoTrusted. Please contact us at email@example.com if you need assistance in updating your information.
5. How can I opt out of GoTrusted's collection, use and distribution of my information?
To change your email subscription status to receive or to stop receiving marketing communications or third-party promotions administered by GoTrusted or to opt out of GoTrusted's collection, use and distribution of your information, email us at firstname.lastname@example.org, with a request to opt out for your account.
6. How does GoTrusted protect my information from loss, misuse or alteration?
GoTrusted uses industry standard efforts to safeguard the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer).
Furthermore, GoTrusted is not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your personally identifiable information. If you believe your password has been compromised, we recommend that you immediately change your password. For information on how to do this, please see section 4 above (How can I review, correct and update my personal information?)
7. Whom can I ask if I have additional questions?
For additional inquiries about the privacy of your information, you can contact GoTrusted via email at email@example.com